Terms, Conditions + Privacy Policy
Welcome to The Little Sourdough Starter, an e-commerce store based in Canada, specializing in organic dehydrated and activated sourdough bread starter cultures. Our mission is to provide high-quality sourdough starters to enthusiasts around the world, enabling them to bake delicious sourdough bread at home. This document outlines the terms, conditions, privacy policy, data use policy, and customer service guidelines for our website and services.
Terms and Conditions
- Acceptance of Terms: By accessing and using our website, you agree to be bound by these terms and conditions, including our privacy and data use policies.
- Eligibility: You must be at least 18 years of age to make a purchase on our website.
- Product Use: Our sourdough starters are intended for personal, non-commercial use in baking sourdough bread. Any other use is strictly prohibited. Please discuss with us if you would like to use our starter commercially.
- Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of The Little Sourdough Starter and is protected by copyright and trademark laws.
- User Conduct: You agree to use our website lawfully and ethically, refraining from any conduct that could damage, disable, or overburden the site.
- Limitation of Liability: The Little Sourdough Starter is not liable for any damages arising from the use of our products or website.
- Governing Law: These terms and conditions are governed by the laws of Canada.
Product Orders
- All Sales Are Final: Due to the nature of our product as a food-grade consumable, all sales are final. We do not accept returns or offer refunds. We are confident that you will love our product.
- Notice of Importation: If you order an organic sourdough starter from us mailed and shipped to your geographic location, you must ensure that you understand the laws, bylaws, and regulations and are legally allowed to import our product from Canada.
- Acceptance of Risk: We assume that when you order a product from us, you are legally doing so in your country or location, and it is up to you to review this area, as there are over 190 countries that we ship to, and local nuances are endlessly changing on the receiving end of orders shipped.
Privacy Policy
- Information Collection: We collect personal information, such as name, address, email, and payment details, when you make a purchase or create an account.
- Use of Information: Your information is used to process orders, communicate with you, and improve your services.
- Data Security: We implement security measures to protect your personal information against unauthorized access, alteration, or destruction.
- Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personal information to outside parties, except as required by law.
Data Use Policy
- Data Collection: We collect data on website usage, such as page views and browsing behaviour.
- Cookies: Our website uses cookies to enhance your browsing experience and provide personalized content.
- Minimal Data Collection: We only collect the minimal data necessary for your use of the website.
- Data Control: Users and customers are always in full control of their data. You can delete your data and account with us at any time, at which point all of your data is immediately removed from our servers permanently.
Customer Service Outline
- Contact Information: For any inquiries or concerns, you can reach our legal team via email at legal@sourdoughstarter.ca.
- Order Processing: Orders are processed once payment is released from the payment processor to us, which can take a few days after your placed order, depending on your shipping country and method of payment. You will receive an email confirmation with order information from us once your order has shipped. We do this to avoid unfounded chargebacks or sending product in the mail and not receiving payment clearance.
- Shipping: Customers enjoy global free shipping with every order on our website.
- Feedback: We value your feedback and encourage you to contact us with any suggestions or concerns regarding our products or services.
Changes to Our Policies
The Little Sourdough Starter reserves the right to modify or update these terms, conditions, and policies at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of these changes.
By using our website and services, you acknowledge that you have read, understood, and agreed to these terms, conditions, privacy policy, data use policy, and customer service guidelines. If you have any questions or concerns, please do not hesitate to contact us via email using the information from our FAQs Section.